Customers at Work: New Perspectives on Interactive Service Work
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Book Details
PublisherPalgrave Macmillan
ISBN / ASIN1137293241
ISBN-139781137293244
AvailabilityUsually ships in 24 hours
Sales Rank14,416,216
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
Description ▲
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
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