Managing for Quality and Performance Excellence

Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need -- now and throughout your career -- to ensure quality management success.

• Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction
• Human Resource Management
• Following the Path: The Search for a Life of Passion, Purpose, and Joy
• Introduction to Materials Management (8th Edition)
• Successful Project Management
• Essentials of Organizational Behavior (12th Edition)
• An Introduction to Six Sigma and Process Improvement
• The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
• Strategic Management: Creating Competitive Advantages
• The Strategic Management of Health Care Organizations