Deploying Cisco Unified Contact Center Express

Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as Cet, Rtmt, Ldap Browser, and WinGrep. Written by Michael HouTong Luo, Ccie# 6183 (Routing/Switching and Collaboration), author of "Deploying Cisco Unified Presence".

• Cisco Voice Gateways and Gatekeepers
• Understanding Session Border Controllers: Comprehensive Guide to Designing, Deploying, Troubleshooting, and Maintaining Cisco Unified Border Element (CUBE) Solutions (Networking Technology)
• CCNA Collaboration CICD 210-060 Official Cert Guide
• SIP Trunking
• Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS) (Foundation Learning Guides)
• Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide (2nd Edition) (Networking Technology Series)
• Implementing Cisco Unified Communications Voice over IP and QoS (Cvoice) Foundation Learning Guide: (CCNP Voice CVoice 642-437) (4th Edition) (Foundation Learning Guides)
• Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) Foundation Learning Guide (CCNP Collaboration Exam 300-075 CIPTV2) (3rd Edition) (Foundation Learning Guides)
• Cisco Voice Gateways and Gatekeepers (paperback) (Networking Technology)
• Cisco Firepower Threat Defense (FTD) (Networking Technology: Security)