Business and Professional Communication: KEYS for Workplace Excellence

The 'KEYS to Workplace Excellence' is an organizing theme and a self-assessment tool used in this innovative new text to teach the core concepts and techniques students will need to communicate successfully in professional life. Starting from the premise that to demonstrate excellence as professionals, students must first develop excellence as communicators, the book is organized by the sequence of experiences readers will face as they transition from student to professional, from entry level jobs to more responsibility, and from team member to leader. Unique to this text is coverage of some of the challenges of today's workplace such as the negative impacts of technology, and achieving work-life balance.