Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A)

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

• Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
• Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
• The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
• The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
• Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
• Setting the Table: The Transforming Power of Hospitality in Business
• The Wisdom of Walt: Leadership Lessons from the Happiest Place on Earth (Volume 1)
• The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
• The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition