Lean Office and Service Simplified

Winner of a 2012 Shingo Research and Professional Publication Award

Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management.

Winner of a 2012 Shingo Prize, this book covers essential Lean tools, including 5S and mistake proofing. It breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations, as well as the administrative areas of manufacturing companies.

Drawing on more than two decades of practical experience, the author provides implementation strategies on a function-by-function and department-by-department basis. He examines the most common obstacles that readers are likely to encounter and supplies strategies to address those obstacles. The text includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to help kick-start your Lean implementation efforts.

Watch Shingo Prize-winning author Drew Locher discuss how to implement Lean concepts into your office and service settings.

• The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition
• The New and Improved Lean Office Pocket Guide (2017) - Tools for the Elimination of Waste in ALL Types of Office Workflow Environments!
• Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
• Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
• Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Revised and Updated
• Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition
• The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
• Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA
• Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
• Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement, Mentor and Lead