How are leaders facing a crisis supposed to handle and overcome an unknowable set of issues? This book demonstrates how effective leaders under pressure work from an understanding of the situation at hand and of their impact on others, and explains how leaders can best apply their internal strengths.
• Comprehensively addresses a universal and very important concern of leaders: "How will I respond in a crisis?"
• Identifies clear expectations for leadership performance in the immediate moments after an organizational shock and in the succeeding hours, days, and months
• Highlights how a leader's skills and willingness to create meaning through story is an essential capability in a crisis
• Draws from a variety of social science research as well as leadership stories to make key points that may be unexpected and counterintuitive