The Call Center Survival Guide

Finally, wisdom that is directly applicable to the call center environment gathered in one place, presented in a format that is easy to read and refer to. From the job interview to the training environment to the call center floor and beyond, this book provides critical information on how to navigate through the business and social network that is the modern call center. Beyond what not to do and what to do, Randolph Lalonde provides suggestions and best practice ideas that are perfectly suited to day to day life in a call center. Whether you're using this for training or to ensure you have a long, healthy future in a call center, it is a wealth of practical information that will assist in your business prosperity as well as in maintaining your personal well being.