Features:
- Restructured treatment of the psychology of persuasion
- Part III framed to emphasize the critical importance of the relationship between negotiators
- Treatment of "trust" expanded with more discussion of extensive experimental data
- New treatment of the how to deal with the negative emotions that result from conflict
- Completely new simulations added to reinforce bargaining zone analysis, persuasion techniques, coping with emotions, and principal-agent relationships in negotiation