Quality service handbook (Volume 1)

The quality service handbook presents customer service in a language that every reader can understand. It describes quality concepts that are necessary for every employee as well as the management. Quality management emphasizes that customers should get the best treatment from every organization. They are the reason why the business is still thriving. Very many organizations have closed shop because they neglected the voice of customers (VOC). Neglecting the voice of customer is like saying to organizational benefactors we really don t care about your needs . Any organization that must continue to profit and retain its most profitable customers must make it a duty to study what they want and be ready to provide it.