Teaching Quality Improvement Tools: Instructor Guide & Training Kit

Teaching Quality Improvement Tools is the instructor’s reference guide for use when presenting workshops using Juran’s Quality Improvement Tools Reference & Participant Training Kit. Together, these two books make a proven, easy-to-use, and cost-effective training system that enables teams to collect the right data, analyze it, and apply their findings to a project. There is a growing understanding among companies, not-for-profits, and governments that an organized approach to quality improvement is essential for success in the competitive marketplace. In many companies, this understanding has gone beyond simple awareness of the need, and has proceeded to revolutionize rates of quality improvement as the result of many successful quality improvement projects. The ten tools covered in this kit are: 1. Process Maps/Flow Diagrams: Graphic representations of the sequence of steps needed to produce some output. 2. Brainstorming: A procedure for getting constructive and creative ideas from all members of a team. 3. Cause-Effect Diagrams: A way to organize theories about the causes of a problem. 4. Data Collection: The means to gather the data needed for other tools. 5. Graphs and Charts: A broad class of tools used to summarize data. 6. Stratification: An analysis technique that helps pin point the location or source of a quality problem. 7. Pareto Diagrams: A tool that helps a quality improvement team establish priorities. 8. Histograms: Pictures of the distribution of a set of measurements. 9. Scatter Diagrams: Charts that help to see the relationship between two variables. 10. Box Plots: Data-summary tools that are especially useful when working with a small sample of data or when comparing many different distributions. Presentation slides and printable exercises that are used and referenced throughout this book are also available by contacting Juran.