Based on extensive research, this lays out the thinking of the most successful trouble ticket knowledge experts, those who are adept at continually innovating and seeing opportunities.
This is the first place to go for trouble ticket innovation - INCLUDED are numerous real-world trouble ticket blueprints, presentations and templates ready for you to access and use.
Also, if you are looking for answers to one or more of these questions then THIS is the title for you:
Is it worth investing in building a native app for support/trouble tickets for customers? Are there any trouble ticket/support systems that can be added to an iOS app that will take input when a user is not connected to a network (but will send the information when it is connected)? How do I find communities, blogs, websites that will help me solve trouble tickets as a network engineer? How do I grow in the networking domain?