Managing When No One Wants to Work: Leadership Lessons from an Executive Housekeeper

“How do you manage in a field where turn-over is high, motivation is low and no matter how much you try to smile and sugar coat it, at the end of the day you are still asking your staff to clean toilets?” Ralph Peterson has been hiring, promoting and training managers in one of the toughest management fields there is: Housekeeping. “Housekeeping management is not like managing in any other field,” he tells prospective managers. “Anyone can manage staff that love their jobs, went to school for it and have always wanted to be whatever it is they are being. That’s not the case in housekeeping. No one wants to be a housekeeper.” Managing When No One Wants To Work: Lessons Of Leadership From An Executive Housekeeper is a management exposé that reveals how to manage call-outs, attitude, turnover, motivation, conflict, and breaking down the popular, “We’ve always done it that way,” mentality, regardless of the field you are managing in.