The KPI Dictionary: 3,200+ Key Performance Indicator definitions: Volume 1: Functional Areas

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs), The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system at operational level. The KPI taxonomy presented in the dictionary covers all major function an organization can have (16 different departments), regardless of its industry specifics: Accounting Corporate Services Corporate Social Responsibility Finance Governance, Compliance and Risk HSSE (Health, Safety and Security) Human Resources Information Technology Knowledge and Innovation Management Marketing and Communications Online Presence- eCommerce Portfolio and Project Management Production & Quality Management Sales and Customer Service Supply Chain, Procurement, Distribution