The Ultimate ITIL Crash Course For Beginners – Become a Master in 1 Hour!
ITIL, or Information Technology Infrastructure Library, is considered as the most used method of IT service management there is. Currently, it is considered as the most reliable and efficient practice framework to have been drawn from both the private and public sectors at an international level. In this book you will master:
ITIL Basics: What’s Service Management?
Planning Your Service: The First Step!
Designing Your Services
Taking Care of Service Transitions
Maintaining Service Operations
Helping Provide High-Quality Service with Constant Service Improvements
