Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)

Name: Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Author: Jon Anton, Vivek Bapat
ISBN: 9781557531827

Author Jon Anton, Vivek Bapat

Publisher Purdue University Press

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Book Details

Author(s)Jon Anton, Vivek Bapat

PublisherPurdue University Press

ISBN / ASIN155753182X

ISBN-139781557531827

MarketplaceFrance 🇫🇷

Description ▲

"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.