The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Name: The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Author: Keith Dawson
ISBN: 9781578203055

Author Keith Dawson

Publisher CRC Press

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Book Details

Author(s)Keith Dawson

PublisherCRC Press

ISBN / ASIN1578203058

ISBN-139781578203055

AvailabilityIn stock. Usually ships within 2 to 3 days.

Sales Rank1,131,117

MarketplaceUnited States 🇺🇸

Description ▲

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im