Client Satisfaction Pays: Quality Service for Practice Success

Client satisfaction is whatever your clients say it is. Client Satisfaction Pays puts you in your clients' shoes and teaches you how to find out what they really want, improving communication and building client loyalty. You ll learn why client satisfaction is important to the veterinary world, how to put the client first, specific ways to achieve client-friendly appointments, and how to get the whole team on board.

This edition also includes a CD-ROM with modifiable forms and team meeting guides so you and your team can begin offering top-notch service today.