The application management requirements of your company are extensive and grow each time a new application is added. Based on a realistic scenario, this SAP PRESS Essentials guide describes the implementation and operation of SAP application management solutions and shows you, step-by-step, how to handle new demands, while bridging the gap between business and IT. The author provides you with volumes of expert advice, amassed over the course of numerous implementation projects for application management tools. The highly detailed examples in this book are based on SAP Solution Manager and HP OpenView. Since application management implementation processes are universal, HP OpenView serves as an excellent basis for learning and discussion.
Highlights include:
- Business Process Monitoring with SAP Solution Manager and OpenView
- Effective Support Services with ITSM Processes
- Linking Application Management and Adaptive Computing Solutions
- Example: IT Service and Application Management