Implementing SAP Customer Competence Center

This book is the comprehensive guide to the building, development and operation of a SAP Customer Competence Center. The standard reference on SAP CCC, it brings together strategic advice, pragmatic instructions, real-life examples and best practices. Each area of SAP CCC - from developing and establishing an SAP CCC strategy to creating and enabling employees - is addressed in the order it would appear in a project. In addition, the book gives definite advice regarding the operation of a CCC. Numerous examples based on the authors' project experiences bring these concepts to life.