From Front Office to Front Line: Essential Issues for Health Care Leaders, 2nd edition

Governments, payers, and other stakeholders are promoting or even demanding expanded access to care, greater coordination of care, use of health information technology--and maximization of the value, efficiency, reliability, quality, and safety of care, often without increased revenue. An all-new edition of a bestseller, this book provides detailed strategies to help leaders and their organizations address these critical challenges in a changing health care environment. Top experts, including David Bates (Brigham and Women's Hospital), Paul Convery (Baylor Health Care System), and Peter Pronovost and colleagues (Johns Hopkins University), survey current knowledge, describe case studies, and provide invaluable advice on the following urgent topics: Balancing systems-based solutions and accountability in a safety culture, Identifying and responding to patient safety problems, Training physician and nursing leaders for performance improvement, Engaging patients in patient safety, Ensuring safe, effective, and efficient use of health information technology, Improving management of chronic disease, Implementing, sustaining, and spreading improvement.