Problems:
- Good decision making is rare in the business world
- In 2005, an estimated $150 billion was spent on IT systems that were either canceled or suffered cost overruns
- There is a great waste of human and artificial intelligence in the majority of companies
- All this means that most businesses are not operating anywhere near their capacity
However:
There are successful companies that do operate intelligently - that make good decisions, don't waste resources and make smart use of IT.
Solution:
Our goal in this book is to introduce a framework that builds a foundation for success. We will demonstrate how to use this framework to enable skillful use of technology and better use of human intelligence. Each step up the Ladder creates a more intelligent organization, one that is able to operate smarter and faster.