Difficult People Made Easy: Practical advice for solving your people problems and getting the most out of your workplace.

Your people problems CAN be solved.

You re a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle difficult people or toxic team dynamics. That s where this book comes in.

Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use.

Set firm boundaries on what you will and won t take from aggressive or spiteful people.

Avoid using words which trigger defensive reactions from others.

Look and sound confident no matter who you re dealing with.