Online Dispute Resolution: Technology, Management and Legal Practice from an International Perspective (Chandos Internet)

This book helps readers understand and cope with the challenges of e-commerce and to understand the regulation of Online Dispute Resolution (ODR). It introduces different forms of online dispute resolution that are based on Alternative Dispute Resolution (ADR) developments in the off-line environment. It examines the current technology and legal status of ODR in the US, EU, Asia and Australia, and further analyzes the four most successful examples, including Michigan Cybercourt, WIPO-UDRP, eBay-SquareTrade and AAA-CyberSettle. Also included is a proposal for resolving e-contract disputes via ODR, as well as a code of conduct that is used to regulate the e-commerce market. This resource offers exclusive research and up-to-date best practices within the online dispute resolution field. Written in a simple and clear style, it covers technology, management and law, proposes key principles and a code of conduct, and provides practical solutions to real world problems.