Customer Needs, Wants & Requirements Analysis: Automotive Exterior Rearview Mirror Quality, Product / Process Design Challenges & Specifications with ... Technical Examples (Vol. 1, Book / CD combo)

Contents: This publication, tested on many undergraduate and graduate students and professionals in the USA and in the UK, is an excellent introduction to customer requirements analysis. It discusses the basic methods, tools and technologies with several industrial and research case studies discussed and demonstrated by industry experts in 3D. The over 500 interactive screens include over 40 digital videos and highly interactive 3DVR objects, covering:

Introduction to requirements & needs analysis

* The QFD (Quality Function Deployment) and the CORA method (Component-oriented Requirements Analysis)
* A detailed case study, covering automotive exterior rear mirror customer needs, wants and requirements, using over 100 different designs, illustrated by 2D video-clips, 2D images, and interactive 3DVR (3D virtual reality) objects
* A discussion on how to evaluate requirements analysis results, and then turn them into quality, and product / process design specifications
* A fully documented electronic user manual of the open-source CORA spreadsheet tool
* Case-based learning and marketing methods
* Major Review Questions & Problems; References & Further Reading; Case documentation guidelines
* Useful spreadsheet templates for educators and students
* A Major Glossary of Terms
* Customizable, open-source MS-Excel Tools & Templates to perform your own calculations.

Furthermore, we cover

* Case documentation guidelines
* Useful spreadsheet templates for educators and students
* A Major Glossary of Terms
* Customizable, open-source MS-Excel Tools & Templates to perform your own calculations, and a section of
* Advanced 3DVR Object Demos and Beautiful Images/ Videos to relax.

Please note, that this multimedia case publication includes several open source, customizable spreadsheet (i.e. active code) templates in MS-Excel.

A web-browser readable, interactive 3D multimedia case-based / problem-based / project-based eBook (electronic book) - a first of its kind in the World! This reward winning eBook library includes the equivalent of over 500 interactive screens, 270 pages of text, full color, high quality images, interactive diagrams, 2D and 3D animations, over 45 minutes of interactive digital videos, 3DVR (3D Virtual Reality) objects of automobiles and external rearview mirrors disassembled, 360 degree panoramas of inside automobiles, plenty of problems and solved examples for students and faculty, with multimedia demos, and active - spreadsheet code with examples; an extensive glossary of terms, and user definable spreadsheet templates to help students and faculty, all in an open-source, multi-platform (i.e. Windows, Mac OS9 and OSX, Linux, and UNIX) format.