Diagnosing Customer Needs: Pinpoint Sales Skill Development Training Series

Diagnosing Customer Needs clearly and succinctly illustrates the critical role of properly identifying customer needs in selling, and what you can expect when you properly uncover them.

You will discover the factors that impact the proper development of customer information, as well as the consequences of failing to properly identify customer needs.

You will learn what you can expect to experience when you fail to properly identify your customer needs, as well as the problems and pitfalls associated with failing to properly identify your customer's needs.

You will be taught strategies and techniques to properly uncover your customer's needs., as well as to identify them.

Additionally, you will learn how to use information management techniques to properly identify customer needs, as well as strategies to uncover hidden customer needs and opportunities.

You will also learn strategies to transfer identified problems into needs and points of pain, and discover how properly identifying customers' needs influences your decision-making.

As part of the Pinpoint Skill Development Training Series, each skill pack (book) delivers eight core concepts, designed to provide a complete 360 degree perspective on each topic. You are focused on a single concept at a time, including the implications, techniques and strategies to apply the concept, reflection points and a hands-on activity or action plan that transfers the concept into practice.

The step-by-step instructions are structured to achieve each of Kirkpatrick's Four Levels. Each of the eight core concepts is designed to cross-reference and reinforce all other concepts within the skill pack. The combination of all hands-on activities, are designed to produce a master action plan for the specific skill pack.

This skill pack is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.

Each skill pack in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.