Continuous Improvement Tools Volume 1: A Practical Guide to Achieve Quality Results (Quality Improvement)

The tools and techniques presented in this volume offer a common sense approach that will help you not only begin, but also sustain continuous improvement within your organization. Included are seven basic, yet popular and effective planning, analysis, and interpretation tools: Brainstorming, Affinity Diagram, Matrix Diagram, Criteria Rating Form, Check Sheet, Force Field Diagram, and Cause and Effect Diagram. Each is accompanied by step-by-step instructions and real-life examples designed to facilitate its use. The guidebook also contains a selection matrix designed to help you determine which tool to use for a specific situation. You will want to refer to this guidebook often to build lasting improvement into your organization.