Ouch! That Stereotype Hurts... Communicating Respectfully in a Diverse World

If you want to be a more effective communicator in today’s diverse workplace, this book is for you. If your organization wants to ensure that employees avoid biased, stereotypical and demeaning communication at work, you will find the guidance you need in this book. Within the pages, you will discover:

- Concrete guidelines for ensuring your message gets across to a diverse group of listeners;
- The Six-Step Communication Recovery model for what to do when things go wrong and you have your foot in your mouth;
- 12 effective techniques for speaking up in the face of demeaning comments, stereotypes or bias;
- A Checklist for Communicating Respect and Inclusion

• Intercultural Communication in Contexts
• Understanding Arabs, 6th Edition: A Contemporary Guide to Arab Society
• Flex: The New Playbook for Managing Across Differences
• With Respect to the Japanese: Going to Work in Japan
• The Rhetorical Power of Popular Culture: Considering Mediated Texts
• Intercultural Communication in Contexts, 6th Edition
• The Little Book of Restorative Justice in Education: Fostering Responsibility, Healing, and Hope in Schools (Justice and Peacebuilding)
• Why Are All the Black Kids Sitting Together in the Cafeteria?: And Other Conversations About Race
• The Diversity and Inclusion Handbook
• Blindspot: Hidden Biases of Good People