BPR Wizdom, A Practical Guide to BPR Project Management

Proven technologies for helping organizations achieve highest levels of service with improved customer response at lowest overall cost. This guide is unique in that it comes with a companion CD containing a documented BPR methodology that will lead you and your team through the steps necessary to implement successful BPR. Its "Introduction to Ring Thinking" is designed to clarify BPR approaches and prepare individuals and teams to act as change agents for their organization. In addition to the companion CD, in this book you'll find:

- The four simple questions you must answer to start your BPR project - How BPR started and how it relates to you
- An introduction to "ring thinking" - Assess, Design, and Implement and how to apply it to your project
- The human factors that must be considered before you start your project
- How to manage your expectations and develop realistic goals
- A "bluepprint" on how to carry out a BPR project from start to finish
- How to create, analyze and utilize process and activity models
- An introduction to the Minerva BPR methodology
- A BPR project case study