The Effective Hospital Manual - Principles and Protocols to Guide Your Team to Success

Ask yourself the question: "Do you want to be dramatically different or the same as other practices?" If you wish to be the same, then buy a traditional hospital manual and put it on the shelf, create new versions of old rules and deal with inevitable dissent. If you want to have a practice culture that is fulfilling, a journey that is always exciting, and a health care team that is always growing, then use this interactive and user-friendly manual. The Manual - A hard copy document that instructs you and provides you with • Philosophy - how to create a culture and develop a dramatically different practice. • Principles - 50 principles that will lead your team forward. By following these fundamental principles, your entire health care team will be able to fine tune their interactions with each other as well as the practice's patients and clients. • Standards - useful suggestions for various practice standards, including telephone greetings, handling shopper calls, and patient care (outpatient, inpatient and farm/equine visits). These standards are ready to be put to immediate use or to be customized to your individual practice standards. • Employee Handbook - The employee handbook includes guidelines that are by definition guiding principles rather than policies and provides the details about your practice that each and every team member needs to know from the outset. • Protocols - a series of templates are provided that you can use 'as is' or customize to meet your practice needs. The CD-ROM • Digital sections of the entire Hospital Manual, plus separate templates for protocols and standards and a separate employee handbook. Save to your hard drive and modify as necessary to meets your practice needs. Print new version to keep your team up to date. "Don't' just aspire to provide the best in veterinary care. Use this manual to make it so!"