Working Relationships Pocketbook

'Whatever your level in the organization, profession, role or nationality', says Fiona Dent, author of The Working Relationships Pocketbook, 'much of your success will depend on how you interact with those around you.' The book describes how to create, build and sustain relationships. It identifies the key features that make a relationship work (e.g. openness and honesty, empathy, respect and trust) and those that don't (e.g. jealousy, arrogance, conflict of interest and misunderstanding). The focus is on helping readers recognize their own approaches to relationships at work, thereby enabling them to identify and understand the differences in other people's approaches and modify their own behavior accordingly. This modification, combined with good interpersonal and communication skills, lies at the heart of relationship-building.