The Manager's Bridge Certificate in IT Service Management - A Guide for ITIL® V3 Exam Candidates

The Manager's Bridge Certificate is intended for those who have an ITIL® Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL® Expert in IT Service Management. This book can be used as a learning aid for self study or for reference or revision within an accredited training course. - ITIL® and IT Service Management have been practised successfully around the world for more than 20 years; - ITIL® is a framework for IT service management and provides best management practice to meet ISO 20k.