ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide

Name: ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide
Author: Tim Malone
ISBN: 9781921523984

Author Tim Malone

Publisher Emereo Publishing

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Book Details

Author(s)Tim Malone

PublisherEmereo Publishing

ISBN / ASIN1921523980

ISBN-139781921523984

MarketplaceFrance 🇫🇷

Description ▲

In-depth ITIL® OSA Operational Support & Analysis Certification Exam study PLUS design & implementation guide: complete end-to-end process concepts, best-practice templates, exam review, & implementation guidelines.