Topics include the keys to empowerment, hiring the best volunteers, and having fun. It covers very specific and simple ideas to grow leaders and develop a team among your volunteers.
It is critical to find the best volunteers and to be able to keep them around for a long time. One of the keys to good customer service is just that, getting and keeping great volunteers. Your clients and staff will find it more fun to have a strong, fun team of volunteers who become the "old timers" at your place.
Nothing is more frustrating than to always be searching for new volunteers to replace the ones who drift away. This book will help you develop a system for recruitment and retention that uses all the principles of good corporate thinking.