The Concierge Manual: The Ultimate Resource for Building Your Concierge and/or Lifestyle Management Company

In this definitive and popular guide, now in its fourth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable resource—indispensable for small boutique services to large corporations—is packed will sales ideas, marketing tips, sage advice on topics such as insurance, and much more. Topics include why the concierge business is poised to explode in coming years, how to find a niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them.

• The Concierge Life: What You Need to Know to Build a Successful Business, Live Your Passion, and Change the World!
• Start Your Own Personal Concierge Service 3/E (StartUp Series)
• How to Start a Concierge Business
• Start Your Own Senior Services Business: Adult Day-Care, Relocation Service, Home-Care, Transportation Service, Concierge, Travel Service (StartUp Series)
• Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
• The Great CONCIERGE: Full Hospitality Guide and Customer Care Secrets
• Start Your Own Personal Concierge Service (Entrepreneur Magazine's Start Ups)
• The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers and Clients for Life
• Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
• Concierge Confidential: The Secrets of Serving Champagne Bitches and Caviar Queens