Service Level Agreements: A Framework on CD-ROM for iT and Technology (2008 - 12th Edition)

Using this CD-ROM based framework, every IT or technology services professional can have effective service level agreements (SLAs). These records of common understanding about services, priorities, responsibilities, guarantees and warranties are critical to the success of relationships between service providers and their clients. This program brings together all the critical elements needed to build a service level agreement, with extensive templates, examples, and tools. There are more than 20 model SLAs and OLAs ranging from Banking, Help Desk & Call Center, Desktop Support, Maintenance, etc. to ISPs and a total SLA integrating IT and Business Strategy, Service Levels, Infrastructure and Disaster Recovery requirements. The disk also included a detailed request for information for outsourcing software and web development, a sophisticated customer satisfaction questionnaire, performance reports, management reports and statistics and three SLA presentations. All you have to do is choose the elements you require load them into a standard word processor, edit to your specification and you re done. This will save you days, weeks, and possibly even months of valuable time.