Revenue Matters

REVENUE MATTERS Vol. 1 Revenue Matters: Achieving High Performance Under Taxing Circumstances is a thought leadership initiative that provides fresh insights and practical guidance in the rapidly changing tax industry. Agencies and industry experts from around the world share their stories about what they are doing to increase compliance, improve customer responsiveness and transform agency operations. By reading this series of articles, you'll learn about how implementing strategies and services, such as e-filing and e-payments, risk-based processing and shared services, customer relationship management, major change programs and taxpayer education are helping revenue agencies improve taxpayer access as well as increase cost-effectiveness.