Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow

t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about: * The importance of process * Process mapping * Key stakeholders’ roles and responsibilities * The ten-step process redesign methodology * Process improvement and creating the process team * The four lenses of analysis * Customer report cards, benchmarking, and best practices * Process redesign case studies * Design principles for process redesign * Barriers to process redesign * Becoming a process-focused organization * Building cross-department process management * Using information technology in process management

• The Basics of Process Mapping
• Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
• Improving Business Processes (Pocket Mentor)
• The Basics of Process Improvement
• The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
• The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
• The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization
• Simplified Process Improvement: The art of process improvement decoded into 5 simple steps
• How to Write Policies, Procedures & Task Outlines: Sending Clear Signals in Written Directions
• The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability