Managing High-Conflict People in the Workplace - For Human Resource and Employee Assistance Professionals, Ombudsmen & Other Conflict Managers (Managing High-Conflict People...)

As problem solvers, HR, EAP, Ombudsmen and other conflict managers have to handle a wide range of disputes. High-conflict people usually find their way rather quickly to these offices. Bill Eddy, LCSW, Esq., interviewed by Megan Hunter, MBA, discusses in this 1-hour audio session, how to handle high-conflict people in these situations by using the C.A.R.S. method. Bill Eddy is a licensed clinical social worker, licensed attorney with 18 years experience, a mediator, and President and co-founder of High Conflict Institute. He developed the "High-Conflict Personality" theory and teaches about high-conflict disputes to professionals and the general public. His theory is based on the premise that high-conflict disputes are driven by people with characteristics or traits of a personality disorder, such as Borderline Personality Disorder, Narcissistic Personality Disorder, Histrionic Personality Disorder, Antisocial Personality Disorder and Paranoid Personality Disorder. Understanding their conflict patterns makes them easily identifiable. Once you can identity a high-conflict person, it's imperative that you know how to deal with their fear-based logic and manage the conflict.