The Engaged Enterprise: A Field Guide for the Servant-Leader

The Engaged Enterprise: A Field Guide for the Servant- Leader lays out five core principles that leaders at all levels can use to build a culture where people consistently make the extra effort to achieve the best possible results.  To illustrate those principles, the book is filled with compelling stories, many drawn from the author's experience as a top Human Resources executive at Cleveland Clinic, Blue Cross Blue Shield of Massachusetts, and the combined Hewlett Packard/Compaq/Digital Equipment companies. The book also details how leaders at companies like Zappos, Market Basket, Southwest Airlines, and many others have created an environment where employees "do the ordinary things extraordinarily well," in the process achieving business performance--and customer loyalty--that are the envy of their competitors.  
"It is a special treat to find a guide to Servant-Leadership that goes beyond homilies and platitudes to address the how-to of making it real for the leader and their organization. A truly practical guide that deserves your time and attention."
-Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School President Emeritus, Babson College