Performance Measurement through Supply Chain Management: A Case Study on Academia

This book emphasizes the performance management and explains to measure the performance for the academia, as case study approach. First chapter represents the methodology of enterprise performance management enables us to define that performance management is a special management approach designed to ensure the effective functioning of the enterprise and describes the methodology, measurements, processes, methods, techniques, systems and software. Second chapter illustrates supply chain management (SCM) concept for the service industry. Educational Supply chain management for Educational institutions, which represents one of the service industries, was described. ITESCM (Integrated Tertiary Educational Supply Chain Management) model for the universities was defined in this chapter. Chapter three highlights performance measurements for the academia in terms of Key Performance Indicators (KPIs). The current scenario of KPIs use in different developed countries, including USA, Canada, U.K, Australia, etc. was mentioned.The sample of performance indicators of graduates and research outcomes, that denotes the final outcomes of ITESCM model, was mentioned.