Customer Service: A Practical Approach. 6th Edition(Chinese Edition)

Pub Date: 2014-12-01 Pages: 220 Language: Chinese Publisher: Machinery Industry Press Customer Bible: Practice papers (original book version 6) important questions focus on today's customer service personnel and customer service managers face. Personal success depends on how effectively grasp and apply basic skills. More importantly. to emphasize the general staff of these resumes do not see the skills and abilities of self-assessment and skilled application. Today's workers must continue to improve these can directly improve personal and corporate productivity skills. About the Author Elaine K. Harris (Elaine K. Harris). a graduate of the Department of Arts and Sciences. University of Oklahoma fashion merchandising major. Bachelor of Science degree. The following year. she won the Master of Education Center at the University of Oklahoma. Elaine has extensive experience in r...