Competence at Work: Models for Superior Performance

This book provides analysis of 650 jobs, based on 20 years of research using the McClelland or McBer job competence assessment (JCA) methodology. It includes generic job models for entrepreneurs, technical professionals, salespeople, service workers and corporate managers. Defines JCA and describes in detail how to conduct JCA studies. Suggests future directions and uses for competency research.

Table of Contents:

Part I: The Concept of Competence

• Definition of a Competency
Part II: A Competency Dictionary
• Achievement and Action
• Managerial
• Cognitive
Part III: Developing a Model
• Designing Competency Studies
• Conducting the Behavioral Event Interview
Part IV: Findings: Generic Competency Models
• Salespeople
• Helping and Human Service Workers
• Entrepreneurs
Part V: Competency-Based Applications
• Performance Management
• Pay
• Societal Applications
• Competency-Based Human Resource Management in the Future

Bibliography
Index

• Winning on HR Analytics: Leveraging Data for Competitive Advantage
• Compensation: Special Indian Edition
• The Balanced Scorecard: Translating Strategy Into Action
• The HR Scorecard: Linking People, Strategy and Performance
• The Moment of Lift: How Empowering Women Changes the World
• Designing Dynamic Organizations
• Performance Management: Toward Organizational Excellence
• What Got You Here Won't Get You There: How Successful People Become Even More Successful!