Service Excellence @ Novell
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Book Details
Author(s)Nova Vista
PublisherNova Vista Publishing
ISBN / ASIN9077256113
ISBN-139789077256114
AvailabilityUsually ships in 24 hours
Sales Rank3,898,885
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
Description ▲
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
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