ISO / IEC 20000: A Pocket Guide (Japanese Edition)

ISO 20000: A Pocket Guide provides an easy and accessible reference which will promote awareness of ISO 20000 as a valid international standard for IT service organizations; it supports ISO 20000 training and certification, whilst supplying the reader with the essential core content of the standard. This title has been endorsed by IPESC - the international publications committee of ITSMF. This pocket guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organizations, to those who are looking for a suitable approach to quality improvement issues.