What are the key service management processes? What is the lifecycle approach?
Service Operation based on ITIL V3 Management Guides (english version)
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Book Details
Author(s)Bernan
PublisherVan Haren Publishing
ISBN / ASIN9087531273
ISBN-139789087531270
Sales Rank2,392,954
MarketplaceUnited States 🇺🇸
Description ▲
The Management Guides are a concise summary of the Foundations of IT Service Management based on 'ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.