Diseño del Servicio basada en Itil® V3: Guía De Gestión (Spanish Edition)

The Management Guides are a concise summary of the 'Foundations of It Service Management based on Itil V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. English, Dutch, French, German, Spanish, Italian version available: September 2008.