A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)

Name: A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)
Author: A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
ISBN: 9789992800362

Author A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

Publisher Marketing Science Inst

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Book Details

Author(s)A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

PublisherMarketing Science Inst

ISBN / ASIN9992800364

ISBN-139789992800362

Sales Rank15,618,058

MarketplaceUnited States 🇺🇸