Knowledge Management: Four Obstacles to Overcome

A handful of companies, such as the World Bank and Xerox Corp., have developed robust knowledge-sharing programs that are by now well integrated into everyday operations. But many others have launched initiatives that start with a bang and end with a whimper. The difference? Often the successful programs start with business problems that knowledge management (KM) can help solve, while those less-successful endeavors treat KM as an end in itself. Here, experts and practitioners identify other potholes on the road to successful knowledge sharing and how to get past them. Also includes the sidebar, "Measuring Progress," and a list of additional resources.