Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation

Name: Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation
Author: Parthasarathi Banerjee
ISBN: 978B00006ISN6

Author Parthasarathi Banerjee

Publisher Idea Group Publishing

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Book Details

Author(s)Parthasarathi Banerjee

PublisherIdea Group Publishing

ISBN / ASINB00006ISNF

ISBN-13978B00006ISN6

MarketplaceFrance 🇫🇷

Description ▲

The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and personnel remained a key issue. Integration of disparate processes on information technology platform proved mixed success